Skip to content
English - United States
Contact us
  • There are no suggestions because the search field is empty.

Handling Basic Inquiries (Car Wash & More) with Toma

Give your customers quick answers to everyday questions—so your staff can focus on bigger tasks.

Overview

Between scheduling and diagnostics, your staff fields countless “simple” questions like:

  • “Do you offer a complimentary car wash?”

  • “Can I wait for my service to finish, or should I drop off my car?”

  • “What’s your address again?”

With a little training, Toma can handle these inquiries, freeing up your people to tackle higher-value calls (or real-time customer requests at the counter). Below, we’ll walk you through how Toma addresses basic FAQs—and how you can customize its answers to perfectly fit your dealership.

Common Inquiries & How Toma Responds

  1. Car Wash Availability - If your dealership offers a complimentary wash with service, Toma can mention it and factor in extra time for the wash.

  2. Wait vs. Drop-Off

    • Toma can advise whether certain services typically finish quickly (under an hour) or if customers might want to drop off their car for longer jobs.

    • A quick fallback script can help if Toma isn’t sure about exact timing: “It depends on how busy we are—would you like to schedule a drop-off just in case?”

  3. Location & Directions

    • Toma can confirm your dealership’s address and hours. If your store is large or has multiple entrances, let us know what you want Toma to say.

Example: Toma Handling a Night Dropoff Question

In this brief recording, you’ll see Toma respond to a customer who asks, “Can I drop my car off at night?” Toma confirms the dealership’s policy, instructs them on where to park their car, and then informs them to lock it before they leave. 

Next Steps: Test & Fine-Tune

  • Identify Your Common Questions - Think about the top 5–10 questions your front desk or service advisors get daily.

  • Draft Your Ideal Responses - For example: “We do offer a free exterior wash with every standard service, except on Sundays,” or “Car washes are $10 additional. Would you like that added?”

  • Send Us Your Feedback - If Toma is missing an answer (like your waiting area amenities), just drop those details into the flag button so we can update your agents function.