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Handling Transportation Requests with Toma

Make life easier for your customers by letting Toma answer questions about the transportation options offered to your service customers.

Overview

Most dealerships try to avoid using loaners as a transportation option. Rental cars can get expensive, and Uber and Lyft have their own challenges. That's why most dealerships default to a shuttle option for their clients.  Toma’s got your back!

In this guide, we’ll show you how other dealerships are handling shuttle questions so that you can train your agent to handle logistics just like this. 

Giving Shuttle Times Based on Schedule & Location

Here’s a short video example showing Toma confirming a customer’s city, checking the shuttle schedule, and providing the next departure time:

After you watch, think about how you’d like Toma to handle shuttle questions at your dealership. Don’t worry—if you want these same rules and schedule, you just need to let us know via the Feedback feature.

Keep Training Your Agent! 

Here is an example of instructions one dealer gave us.

  • Always confirm the caller’s location first (e.g., city or zip code) before promising shuttle service.

  • Weekdays (Mon–Fri)

    • City: Departs every hour starting at 8 AM. Last shuttle: 5 PM, Livermore 4 PM.

    • Different city: Departs every half hour (:30) starting at 7:30 AM. Last shuttle: 4:30 PM

  • Saturdays

    • City: Departs every hour on the half-hour starting at 8:30 AM; last departures: 3:30 PM

    • Different city: 8 AM–4 PM (no pickups at 12 PM).

  • Sundays (All Cities)

    • Departs every half hour (:30) from 8:30 AM–3:30 PM; last shuttle for city & city leaves at 2:30 PM, no pickups at 12:30 PM.


Next Steps: Customize and Test

  1. Review the Above Rules

    • If you want Toma to handle shuttle requests just like this, send us your feedback. Or, if you have a different schedule, just let us know the specifics.

  2. Test Your Phone Line

    • Make a fake “shuttle call” to Toma. Mention your city, ask about times for a weekend vs. a weekday, and see how it responds.

  3. Give Feedback

    • Did Toma handle the request exactly how you like? If not, drop a note in the Feedback section of your dashboard. Mention “Shuttle Service” so we know which rules to update.

By fine-tuning these shuttle details, you’ll keep customers happy and on the move, while letting Toma do the heavy lifting. As always, we’re here to help—so if you need any extra tweaks, don’t hesitate to reach out.

Happy Shuttle Scheduling!