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Helping Customers Understand Maintenance Op Codes

Empower Toma to answer “What’s that light on my dash mean?”—without overloading your staff.

Overview

It’s not uncommon for customers to call in, worried about a dash light or “P” code they spotted on their vehicle’s display. Toma can respond with general information and guide them toward the right service—if you teach it what those codes usually mean and how your dealership handles them.

Below, we’ll share examples of how other dealerships train their Toma agent to handle Honda Maintenance Minder questions. 

In this clip, you’ll see Toma calmly explain what a “P0456” code could mean (small EVAP leak). It then encourages the caller to schedule a check-up. If you like this approach, let us know in your Feedback!

Setting Up Toma for Your Dealership’s Codes

  • Compile Your List

    • Which common OEM codes or phrases do you want Toma to recognize? (e.g., tire pressure sensor, check engine light, “strange noise,” etc.)

    • Honda maintenance minder codes

  • Decide on Scripted Responses

    • Mild issues: “It may be a simple fix, but we recommend scheduling a diagnostic soon.”

    • Urgent issues: “For safety reasons, please consider a tow if your vehicle is running poorly.”

  • Add or Update Disclaimers
    If you have any legal or policy disclaimers, we’ll weave them into Toma’s answers.

Next Steps: Test & Refine

  1. Give Toma a Call

    • Dial your Toma number and pretend you spotted a random code on your dash. See if Toma’s info lines up with your expectations.

  2. Share Your Feedback

    • Is the explanation too detailed or too vague? Could Toma do a better job matching your dealership’s tone?

    • Drop a note in the Feedback section of your dashboard, and we’ll update Toma accordingly.

  3. Keep Updating

    • Vehicle codes evolve, and so does Toma. If you start seeing new patterns (like an influx of EV battery codes), let us know so Toma can handle them seamlessly.

And that’s it! If you fine-tune Toma with the right blend of disclaimers and diagnostic suggestions, you’ll empower customers to book the right service without burying your team in repetitive phone calls.

Happy code-cracking!