Quoting Service Pricing & Wait Times with Toma

Overview

If we get the right information, Toma can handle common pricing and wait-time questions. From a straightforward oil change quote to an estimated wait for more complex repairs, Toma can give a quick ballpark figure that keeps customers informed and ready to book. In this guide, you’ll learn how Toma gathers and shares service pricing or estimated wait times—and how you can customize it to match your dealership’s actual workflow.

How Toma Handles Pricing & Wait-Time Questions

1. Reference Your Data

   • Toma taps into the pricing range you provide (like a basic oil change or tire rotation).

   • If you have different price tiers (conventional vs. synthetic oil), Toma can note that, too.

2. Provide Estimated Wait Times

   • Toma can say something like, “We’re typically booking about two days out for a diagnostic,” or “Our oil change wait time is around 45 minutes.”

   • You set these timeframes; Toma simply relays the info to callers

Example: Toma Quoting Service Pricing

In this short clip, a customer asks about the cost of a transition flush. Toma offers a price based on the data provided. It then checks the calendar for the next open slot and estimates the wait time. If that approach suits you, great—if not, just let us know what needs changing!

Next Steps: Test & Refine

1. Give Your Toma Line a Call

   • Ask about a few services: an oil change, a brake job, or a full diagnostic. See if Toma’s answers match your real rates and timing.

2. Send Feedback

   • If Toma’s quoting outdated prices or underestimating wait times, let us know via the Flags on each call. 

3. Monitor Customer Reactions

   • Check if customers end up surprised at the register (pricing discrepancy) or come in too soon (incorrect wait times). If so, update Toma’s data ASAP.