Recall Radar Check & Reserve

Overview

With Recall Radar, Toma references a caller’s VIN against the NHTSA database before booking service. If an open recall is found, Toma:

1. Informs the customer there’s a recall.

2. Schedules the appointment far enough out for parts to arrive (default: 4-5 business days—you can change this).

3. Emails your Parts Department about the appointment so the part can be ordered immediately.

Sample Call 

Quick Setup

1. Let Us Know: Shoot us an email at support@toma.so to let us know that you're interested in this feature. 

2. Set Parts Email – Let us know where the parts notification should go after the appointment is booked. 

3. Adjust Lead‑Time (Optional) – We recommend 5 business days. To change it, please let us know.

Testing It

1. Call Your Toma Line with a VIN you know has an open recall.

2. Let Toma walk through the recall explanation and booking.

3. Check that your Parts team received the alert email.

FAQs

Q: What if the customer insists on an earlier date?
Toma can always transfer the call, but we'll be sure to inform the customer that the parts will need to be ordered. We can also let the customer know that we have put them on a "recall list" and that the dealership will be in touch soon. 

Q: No VIN on file—now what?
Toma will reference the year, make, and model of the vehicle and let the customer know of open recalls for that vehicle. 

Q: Multiple recalls?
Toma lists each recall briefly, books one appointment, and includes all recall details in the appointment notes.

Best Practices

• Keep VIN data clean in your CRM—garbage in, garbage out.

• Monitor parts emails for back‑ordered items and adjust lead‑time if necessary.

Next Up: Give Recall Check & Reserve a spin. Dial in, try a recall VIN, and let us know how it goes via the Feedback tab.