Toma "Transfer Safety Net" 

Overview

Sometimes, a customer needs to talk to a real human—so Toma politely transfers the call. But what if nobody picks up on the other end? That’s where Toma’s Transfer Safety Net swoops in. Instead of leaving the caller stranded on a ringing line, Toma pulls them back and offers to take a message or try to help again.

In this article, we’ll explain how it works, what the caller experiences, and how Toma routes those follow-up messages so nothing falls through the cracks.

Example Transfer Safety Net Call

How the Transfer Safety Net Works

1. Toma Initiates a Transfer

   • Let’s say a caller requests to speak to a Parts representative. Toma dials the Parts department extension.

2. Nobody Picks Up

   • If it rings a certain number of times (you decide how many) without an answer, Toma automatically “pulls” the call back.

3. Caller Returns to Toma

   • The caller hears something like:

     “Unfortunately, no one was available. Would you like to leave a message for follow-up, or can I try to help you further?”

4. Taking a Message

   • If the caller opts to leave a message, Toma records the details.

5. Automatic Email Alert

   • Toma emails the message to the service department

   • Everyone who needs to see the customer’s request gets it promptly.

Setting Up Transfer Safety Net

1. Decide the Number of Rings or Seconds

   • How many times should Toma let the phone ring before it pulls the call back? Common defaults are 4–6 rings, but tailor it to your dealership’s workflow.

2. Record or Customize the Callback Prompt

   • We can provide a default message: “Unfortunately, no one was available. Would you like to leave a message or let me help you further?”

Wrap-Up

With Toma’s Transfer Safety Net, you’ll never leave a caller hanging on a line that no one’s there to answer. Instead, Toma re-engages, records a message, and sends it right where it needs to go—ensuring quick follow-up and better overall customer care.